Warranty Policy

Effective November 6, 2026

T&M Supplies is a distributor. Products we sell are covered by the warranty of the company that makes them, not by a separate T&M warranty. We help our customers process warranty claims with the manufacturer.

What is covered

Coverage, length and terms are set by each manufacturer and vary by product and brand. Warranty terms are included with the product or available from the manufacturer, and we can provide a copy on request. Examples: many equipment warranties require online product registration within a set time after installation, and GreenUV air purification products carry a lifetime warranty that excludes lamps.

What is usually not covered

• Labor, travel, diagnostic time, refrigerant, or other materials used during replacement.
• Damage from improper installation, wiring, sizing or application, or installation not in line with the manufacturer's instructions and local codes.
• Damage from power surges, lightning, flooding, hurricanes, corrosion, abuse, neglect or lack of maintenance.
• Consumable items such as filters, belts, fuses, UV lamps and chemicals.
• Equipment installed by someone other than a licensed contractor when the manufacturer requires licensed installation.

How to file a claim

1. Call the counter at 855-999-3828 or use the warranty claim form on our website.
2. Provide your T&M invoice number, the product model and serial number, the installation date, the job address and a description of the failure.
3. Return the failed part, tagged with your name and claim details, when we or the manufacturer ask for it. Do not discard failed parts until the claim is closed.

For approved claims, we issue a replacement part or credit according to the manufacturer's decision. If you need a replacement before the manufacturer decides, we may require you to buy the replacement; we will credit you if the claim is approved. Dead-on-arrival parts reported within 30 days of purchase are usually exchanged at the counter, subject to the manufacturer's approval.

Disclaimer

EXCEPT FOR THE MANUFACTURERS' WARRANTIES, T&M MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT PERMITTED BY LAW. T&M IS NOT RESPONSIBLE FOR LABOR, REFRIGERANT, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES.