Return & Refund Policy

Effective November 6, 2026

We want you to get the right part the first time. If you need to return something, these are the rules. Bring your invoice or order number; returns without proof of purchase from T&M cannot be accepted.

Standard returns

• 30-day window. Stocked items may be returned within 30 days of the invoice date.
• New and unused. Items must be new, uninstalled, unused, undamaged and in the original, unopened or resealable manufacturer packaging, with all parts, manuals and accessories.
• Restocking fee. Returns that are not our error may be charged a 15% restocking fee. There is no restocking fee when we picked, shipped or quoted the wrong item.
• After 30 days. Returns between 31 and 60 days are at our discretion and may carry a higher restocking fee. We do not accept returns after 60 days.

Items that cannot be returned

• Special-order, non-stock, custom-built or drop-shipped items (unless the manufacturer accepts the return; any manufacturer charges are passed through).
• Electrical and electronic components that have been installed, wired, tested or removed from sealed packaging, including control boards, thermostats, relays, sensors, contactors and capacitors.
• Refrigerant cylinders, and opened or used chemicals, oils, cleaners, sealants, leak stop and dyes.
• Copper tube, line sets, insulation, duct, wire and other products cut to length.
• UV-C lamps and other items with broken seals for health, safety or hazardous-material reasons.
• Equipment (condensing units, air handlers, mini-splits and similar) that has been installed, charged, started up, or delivered with a signed clean delivery receipt and then damaged.
• Clearance and "final sale" items.

Wrong item or shipping damage

If we sent the wrong item or it arrived damaged, tell us within 2 business days of receipt. For freight shipments, damage must also be noted on the carrier's delivery receipt (see our Shipping policy). We will replace the item or issue full credit with no restocking fee.

Defective products

A product that fails is a warranty matter, not a return. Defective items are handled under the manufacturer's warranty through our Warranty Policy.

How refunds are issued

• Account customers receive a credit to their account.
• Card purchases are refunded to the original card, usually within 5 to 10 business days after we receive and inspect the return.
• Cash and check purchases are refunded by store credit or company check. Refunds on check purchases may be held until the check has cleared.
• Original delivery or freight charges are not refundable unless the return is due to our error.

How to return

Bring the item and your invoice to the counter at 3191 SW 14th Place, Bay 6, Boynton Beach, or call 855-999-3828 to arrange a pickup or a return authorization for shipped orders. Items shipped back to us without a return authorization may be refused.